The rules of the code of professional conduct have always formed an essential part of our business values. These rules go beyond simply applying the provisions of the laws and regulations in force: particularly when the rules do not meet the ethical standards that we impose on ourselves.

Respect for persons.

 This principle means that every individual's behaviour must be governed by good faith, honesty, integrity, scrupulousness and professionalism. Staff must treat the customers with fairness, diligence and tact.

Maintaining commercial confidentiality and keeping data secure.

All members of staff of the FINANCIAL Group are bound by commercial confidentiality. They are prohibited from using any confidential information that may come to their knowledge in the course of their work to carry out transactions on their own account or for the account of others, directly or indirectly.

The need for transparency.

The banks will inform their customers of the terms and the charges applicable to the products and services offered. Staff will make their best efforts, when dealing with customers, to provide them with clear information on the services, products and credit being offered.

Adhering to commitments.

Staff who deal with customers must make themselves familiar with the level of customer service that can be provided, and make sure that any commitments they make can reasonably be met.

A shared responsibility.

Staff may alert management, the directors or shareholders directly of any anomaly that may have come to their attention, particularly as concerns ethics, without risk of repercussions or sanctions.